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Claysole Return & Refund Policy
Last Updated: 6/05/2025
We are committed to ensuring a fair, transparent, and culturally respectful shopping experience for both buyers and vendors. Our return and refund policies are designed to provide flexibility while protecting vendors from misuse. Please review the following guidelines before requesting a return or refund.
1. General Return Policy
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Most items on Claysole are eligible for return within 30 days of delivery.
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Some vendors may offer a longer return window; however, 30 days is the minimum standard across our marketplace.
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Buyers must contact the seller first to initiate a return and receive instructions before sending any items back.
2. Eligibility for Returns
To be eligible for a return:
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The item must be new, unused, and undamaged.
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It must be returned in its original packaging, with all original tags and accessories included.
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The return must be initiated within the eligible return window.
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The buyer must return the correct item and ensure it is adequately packaged to prevent damage during shipping.
3. Non-Returnable Items
The following categories are not eligible for return:
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Customized or personalized products
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Perishable goods (e.g., food, fresh flowers)
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Culturally sensitive or intimate items (e.g., earrings, undergarments)
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Digital downloads or services
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Clearance/final sale items
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Made-to-order or handcrafted cultural goods (unless damaged or defective)
Some items may be returnable only under specific conditions, which will be listed on the product page. Always review the item’s return terms before purchasing.
[Insert link: See Full List of Non-Returnable & Conditional Items →]
4. Return Requirements by Product Type
| Product Type | Return Notes |
|---|---|
| Clothing & Bags | Must include original tags. Avoid dye transfer and return in pristine condition. |
| Luxury Accessories | Includes dust bags, straps, detachable parts—everything received must be returned. |
| Shoes | Try on over carpet. Use original box in an outer shipping container. |
5. Return Shipping Costs
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Unless otherwise stated by the seller, buyers are responsible for return shipping costs.
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Pack your return securely and consider using a tracked service for your protection.
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If a seller provides a prepaid return label, it must be used by the deadline given.
6. Refund Process & Timeline
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Once the seller receives and inspects the return, they have up to 14 days to approve and process the refund.
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Refunds are issued to the original payment method only.
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Banks or credit card providers may take 3–10 business days to complete the refund after it is issued by the seller.
7. Fraud Prevention
To maintain marketplace trust and safety:
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Claysole and its sellers may request additional verification before processing certain returns or refunds.
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This may include a copy of your government-issued ID or proof of item condition (photos or video).
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All information submitted is handled securely in accordance with our [Privacy Policy].
8. Additional Notes
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Each seller may have their own return policy, which must meet or exceed Claysole’s minimum standards. Check the product page for any seller-specific conditions before you buy.
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If a refund is issued but the item is not returned as agreed, your account may be charged or restricted.
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Cultural items may be treated with higher sensitivity and care due to their uniqueness and traditional value.
9. Need Help?
Buyers should reach out to sellers first for questions about returns or refunds. If additional help is needed, contact Claysole Customer Support at:
Email: terms@claysole.com