Claysole Shipping Policy

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At Claysole, our vendors come from across the globe, and shipping times will vary based on the seller’s location, your delivery address, and the shipping method selected at checkout. Please review the details below to better understand how shipping works on our marketplace.

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1. Shipping Times

Domestic Shipping (U.S.):

• For orders shipped within the contiguous United States, delivery typically takes 1–8 business days.

• This estimate depends on the seller’s location and the carrier used.

• Expedited options may be available and will be shown at checkout.

International Shipping:

• Delivery times for international orders vary significantly based on the destination and customs processing times.

• Estimated delivery windows are provided on the product page and during checkout.

• Buyers are encouraged to review this information carefully before completing a purchase.

Note: All delivery estimates are provided by the seller and/or carrier and are not guaranteed unless otherwise specified.

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2. Weekend Deliveries

• In some regions, weekend deliveries may be available.

• If a seller offers Saturday or Sunday delivery, it will be shown either on the product page or during the checkout process.

• Weekend delivery is not available in all areas and is subject to carrier availability.

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3. Marked as Delivered but Not Received

If your package is marked as “Delivered” by the carrier but you have not received it:

• Wait 5 full business days, as it may still arrive due to carrier delays or delivery errors.

• After 5 business days, contact the seller directly through your Claysole order page for further assistance.

Note: Sellers may choose to address delivery issues before the 5-day window at their discretion, but are not obligated to do so.

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4. Expedited & Free Shipping Options

• If a product is eligible for expedited or free shipping (e.g., Two-Day Shipping), this will be displayed on the product page.

• These timelines refer to business days only, excluding weekends and holidays unless otherwise specified.

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5. Customs, Duties, and Import Taxes (International Orders)

• Buyers are responsible for any applicable customs fees, import duties, or taxes upon delivery.

• These charges are not included in the item price or shipping cost unless otherwise stated.

• We recommend contacting your local customs office for more information on potential charges.

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6. Shipping Carriers

• Sellers on Claysole may use a variety of carriers (e.g., USPS, UPS, FedEx, DHL, local couriers).

• For carrier-specific tracking or shipping inquiries, please refer to the tracking number provided in your shipping confirmation email.

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7. Contacting Sellers

For questions related to:

• Estimated delivery dates

• Shipping method or carrier used

• Delays or tracking issues

Buyers should contact the seller directly via the order messaging system on Claysole. Each vendor is responsible for managing and updating their shipping policies.