Claysole Privacy Policy

Last Updated: 6/10/2025

Welcome to Claysole (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.claysole.com], use our services, or interact with our marketplace.

Claysole is a California-based company serving vendors and customers worldwide. This policy addresses privacy laws applicable internationally, including the California Consumer Privacy Act (CCPA), the European Union’s General Data Protection Regulation (GDPR), and other relevant data protection laws.

By using Claysole, you consent to the practices described in this policy.

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1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Create an account or profile (customer or vendor)

• Place an order or purchase products/services

• Communicate with us (support, inquiries)

• Subscribe to newsletters or marketing communications

• Use our website or services (including cookies and tracking technologies)

Types of information collected may include:

• Name, email address, phone number, shipping and billing addresses

• Payment information (processed securely via third-party payment gateways)

• Account credentials (username, password)

• Order history and transaction details

• Communications with us (e.g., customer support inquiries)

• Device information including IP address, browser type, device details, network connection, and unique identifiers

• Usage information, such as interaction with our Services

• Cookies and tracking identifiers

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2. How We Use Your Information

We use your information to:

• Process transactions and deliver products or services

• Communicate order updates, customer service responses, and marketing materials (with your consent)

• Improve our website, products, and services

• Comply with legal obligations and prevent fraud

• Analyze usage to improve user experience and site security

• Authenticate accounts and provide secure shopping experiences

• Detect, investigate, and prevent fraudulent or illegal activities

• Facilitate customer support and maintain our business relationships

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3. Legal Basis for Processing (For EU Customers)

If you are located in the European Economic Area (EEA), we process your personal data based on one or more of the following legal grounds:

• Your consent

• Performance of a contract

• Compliance with a legal obligation

• Our legitimate business interests (e.g., fraud prevention, improving service)

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4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers and partners: Payment processors (e.g., Stripe, PayPal), shipping carriers, marketing platforms, analytics providers, IT management, cloud storage, customer support

• Vendors: For order fulfillment and communication

• Legal authorities: When required by law or to protect our rights

• Business transactions: In case of merger, acquisition, or sale of assets

• Affiliates or within our corporate group

• Marketing partners: To provide marketing services and personalized advertising (with your opt-out rights)

All third parties are required to adhere to appropriate privacy and security standards.

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5. International Data Transfers

Claysole operates globally, and your data may be transferred to, stored, or processed in countries outside your country of residence, including the United States.

Where applicable, we use recognized safeguards such as the European Commission’s Standard Contractual Clauses (SCCs) to protect your data during international transfers.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and support marketing efforts.

We obtain consent for cookie use where required by law.

You can manage or disable cookies through your browser settings.

For more information, see our Cookie Policy.

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7. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Please note no security system is perfect or impenetrable.

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8. Data Retention

We retain personal data only as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements and policies

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9. Children’s Privacy

Our Services are not intended for children under 13 (or applicable minimum age). We do not knowingly collect personal information from children under this age.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request deletion.

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10. Your Privacy Rights

California Residents (CCPA Rights)

You have the right to:

• Know what personal data we collect and how we use or share it

• Request deletion of your personal information (with exceptions)

• Opt out of the sale of your personal information (Claysole does not sell personal data)

• Not be discriminated against for exercising your rights

To exercise these rights, contact us at terms@claysole.com.

European Union Residents (GDPR Rights)

You have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent where processing is based on consent

To exercise these rights, contact us at terms@claysole.com.

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11. Managing Communication Preferences

We may send promotional emails. You may opt out anytime via the unsubscribe link in emails.

We may still send important non-promotional emails (order updates, account notifications).

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12. Third Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies separately.

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13. Complaints

If you have complaints about how we process your personal data, contact us at terms@claysole.com. You may also lodge complaints with your local data protection authority.

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14. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements.

We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

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15. Contact Us

If you have any questions about this Privacy Policy or your rights, please contact:

Claysole Privacy Team
Email: terms@claysole.com